The extension does not work or shows “not activated”

Try these in order:

1. Update the extension to the latest version and restart the browser.
2. Check that the license is active and not expired in Dashboard → Licenses.
3. Make sure the device limit is not reached - deactivate an old device if needed.
4. Disable other extensions that modify the same pages, then reload.
5. Check the site status page for incidents.

Still stuck? Open a ticket and include your browser version and a screenshot.